State Farm® Insurance Agent Shayne Laughlin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cheyenne Bustamante
September 17, 2026
5
out of
5
rating by Cheyenne Bustamante
"Our agent Desiree LeJeune was the absolute best!! She’s quick to give quotes, very knowledgeable, & always communicates! She saved us a lot of money too. So thankful for her! BEST IN THE BUSINESS"
We responded:
"Cheyenne, thank you for the awesome review! Desiree will be thrilled to hear you felt her service was quick, knowledgeable, and clear at every step—and that she helped you save a lot of money. We’ll be sure to pass along the kind words.
Warm Regards,
Shayne and Team
#StateFarmShayne"
jaycie savoie
September 17, 2026
5
out of
5
rating by jaycie savoie
"Had the best experience with our agent Desiree Vincent. She was easy to get in touch with and helped us with anything that we needed. This made the experience much less stressful."
We responded:
"Jaycie, thank you for sharing this! It’s great to hear you could reach Desiree easily and that she took care of everything you needed—reducing the stress is exactly what we hope for.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Emily Ritter
September 12, 2026
5
out of
5
rating by Emily Ritter
"I had an excellent experience at the office. Carol was very helpful, explained everything to me and answered all my questions . Very happy with the whole process ."
We responded:
"Emily, thank you for the great review! We’re glad Carol was able to walk you through everything clearly and answer your questions, and that the whole process felt smooth. Your happiness is what we aim for every time.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Desiree Mullins
September 9, 2026
5
out of
5
rating by Desiree Mullins
"Great experience, kind, knowledgeable, and good price."
We responded:
"Desiree—thank you for the great feedback! We’re glad your experience felt friendly and easy, and that the coverage and price you received matched what you were looking for.
Warm Regards,
Shayne and Team
#StateFarmShayne"
NATALIE DUGAS
September 4, 2026
5
out of
5
rating by NATALIE DUGAS
"Friendly, considerate, responsive and always just a phone call away PLUS they are easy to talk too. They found us better rates so we are now saving hundreds each month!!"
We responded:
"Natalie, thanks so much for the kind words! We’re glad you’ve felt supported—friendly, considerate, and easy to reach—and that the team helped you find better rates. Saving hundreds each month is a huge win, and we’re happy we could be part of that.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Wendy Harper
September 3, 2026
5
out of
5
rating by Wendy Harper
"It doesn’t happen often, however anytime I need hands on assistance the service I receive is impeccable. Carol is consistently available and addresses all concerns and issues promptly."
We responded:
"Wendy, thank you for sharing this. It means a lot to hear that when you do need hands-on help, you can count on impeccable service—and that Carol is always available, quick to respond, and on top of every concern.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Brent Broussard
September 2, 2026
5
out of
5
rating by Brent Broussard
"Leslie is always a pleasure to go see and always takes care of our families questions and matters to take care of. Everyone is also so friendly in the office. Shayne always comes and acknowledges and says hello when in the office."
We responded:
"Brent, thank you for the wonderful review! Leslie will be thrilled to hear she’s always a pleasure to see and that she’s been able to help with your family’s questions and needs. We’ll also pass along your kind words to the whole team—friendliness matters.
And thank you for noticing I take time to visit and say hello!
Warm Regards,
Shayne and Team
#StateFarmShayne"
Jay Zaveri
September 1, 2026
5
out of
5
rating by Jay Zaveri
"Jami & the team is awesome. They are quick!"
We responded:
"Jami and the team—thank you for the shoutout! We’re glad everything has been quick and easy when you needed help.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Vickie Leger
August 25, 2026
5
out of
5
rating by Vickie Leger
"Every time I call Or email these amazing ladies, they always respond so quickly and are so friendly!!! Shout out to Leslie especially ❤️"
We responded:
"Thank you! We’re thrilled to hear that our team responds quickly and with friendliness every time you reach out. Providing prompt and warm service is very important to us. If you ever need anything else, please don’t hesitate to contact us. We truly appreciate your trust!
Warm regards,
Shayne and Team"
Executive SWLAR
August 18, 2026
5
out of
5
rating by Executive SWLAR
"I’ve been with Shane Laughlin’s State Farm office for about 10 years, and I can honestly say I’ve never had a complaint. Anytime there has been an opportunity to lower my insurance or save me money, they’ve reached out and let me know. Her office always answers the phone, and they’ve always been helpful whenever I’ve needed something.
Most recently, I was rear-ended, and at 40 years old, I realized I had absolutely no idea what I was supposed to do when it came to filing an insurance claim. 😂 The State Farm app made the entire process incredibly easy and walked me through everything step by step. Shane’s office also followed up with phone calls to make sure everything was being handled.
Dealing with the insurance side of this accident has hands-down been the easiest part of my week, which I definitely did not expect to say! I really appreciate having an agent and an office that actually takes care of their customers. I highly recommend Shane Laughlin and her team!"
We responded:
"What a fantastic review—thank you for sharing all of that. It really means a lot to hear you’ve had no complaints for the past 10 years, and that our team has been proactive about helping you save money when opportunities come up.
We’re also glad the claim process after you were rear-ended felt manageable—between the State Farm app, the step-by-step guidance, and our follow-up calls, we wanted you to feel supported the whole way.
One thing we wish we had: we’d love to know who wrote this so we could thank you personally. If you ever message or reply with your name, we’d be happy to reach out.
Warm Regards,
Shayne and Team
#StateFarmShayne
"
joseph soileau
August 12, 2026
5
out of
5
rating by joseph soileau
"Love it so far. Great service."
We responded:
"We’re so glad you’re feeling good about everything so far—thanks for letting us know! We’ll keep working hard to make sure you continue to get great service.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Chez Simonet
August 11, 2026
5
out of
5
rating by Chez Simonet
"We had a great experience there always nice and very helpful 😃 😊"
We responded:
"Thank you Chez, so glad you chose our office to protect you & your family!"
Brittany
August 6, 2026
5
out of
5
rating by Brittany
"Great experience- always helpful in policy changes, and looking for discounts. Would recommend!"
We responded:
"Thanks for the great review! We’re glad you’ve had a positive experience with us—especially when it comes to helping with policy changes and looking for discounts.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Brenda Landry
August 5, 2026
5
out of
5
rating by Brenda Landry
"Very pleasant to work with. Listen to everything I had to say. Gave me a policy that works in my budget and fits my needs. I would recommend them to everyone."
We responded:
"Thanks so much for the review! It’s great to hear that you felt heard from the start and that we were able to put together a policy that fits both your needs and your budget. We really appreciate your recommendation.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Kat Banks
August 4, 2026
5
out of
5
rating by Kat Banks
"Staff is amazing. Very prompt response with any questions & always happy to help in any way they can! Best decision anyone could make to choose Shayne!"
We responded:
"We’re so happy to hear this! It sounds like you’ve had a great experience with our team—quick to respond, always ready to help, and focused on making insurance feel simple.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Sarah martin
August 4, 2026
5
out of
5
rating by Sarah martin
"Shayne and her team are very helpful, and this important to me, very courteous on the phone. I have never called my agents office and had a negative experience with their service."
We responded:
"Hearing that you’ve had nothing but positive experiences with us is the best kind of feedback. We work hard to make sure each call is met with friendly, respectful support, and we’re grateful you’ve trusted Shayne and the team.
Warm Regards,
Shayne and Team
#StateFarmShayne
"
Rogelio Morales
August 4, 2026
5
out of
5
rating by Rogelio Morales
"El servicio es bueno, hay muy buena comunicación. Estoy satisfecho"
We responded:
"El servicio es bueno y se nota la buena comunicación. Gracias por compartir que estás satisfecho. Nos alegra mucho poder ayudarte.
The service is good, and it’s great to hear that communication has been clear. Thank you for sharing that you’re satisfied—we’re glad we can help.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Savanah Goodner
July 28, 2026
5
out of
5
rating by Savanah Goodner
"5 star review but they deserve 6. Insurance is expensive but the customer service is priceless!"
We responded:
"Thank you for the 5-star review! And we love the “6” 😄 We know insurance costs can be tough, so we’re really glad you feel the customer service is worth it. If you ever want to review options or discounts to help lower premiums, we’re here.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Angie Nunez
July 28, 2026
5
out of
5
rating by Angie Nunez
"They are always so friendly and helpful"
We responded:
"Thanks so much for the kind words! We’re glad you’ve consistently felt welcomed, friendly, and helped here. We’ll be here anytime you need us.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Mollie Broussard
July 28, 2026
5
out of
5
rating by Mollie Broussard
"Such great service!! Very professional, knowledgeable and helpful!! Love them all!!"
We responded:
"Thank you so much for your wonderful feedback! We’re pleased to hear that you found our service professional, knowledgeable, and helpful. Your satisfaction is very important to us. If you ever need anything else, please don’t hesitate to reach out!
Warm regards,
Shayne and Team"
Alleigh Lafleur
July 28, 2026
5
out of
5
rating by Alleigh Lafleur
"Best insurance company I have been with to date. They handle everything with care and do things in a prompt manner. Kylie has been nothing but professional while helping us every step of the way and any time we have questions!💖"
We responded:
"Thank you so much for the wonderful review! We’re honored you feel we’re the best insurance company you’ve had so far.
Kylie will be especially happy to hear that you noticed her professionalism and that she’s been great while helping you every step of the way. We’re always here whenever questions come up—💖
Warm Regards,
Shayne and Team
#StateFarmShayne"
Madeline DeBarge
July 28, 2026
5
out of
5
rating by Madeline DeBarge
"We have loved worked with everyone at their office. They are quick to respond and help in anyway they can!"
We responded:
"Thanks so much for the kind words! We’re glad you’ve enjoyed working with everyone in the office—quick responses and real help are exactly what we aim for.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Kristie Vincent
July 27, 2026
5
out of
5
rating by Kristie Vincent
"They’re so helpful with every step of the way ! Mrs Leslie is the sweetest , and amazing! The whole team takes care of you ."
We responded:
"Thank you for the great review! It means a lot to hear that the whole team takes care of you and that every step feels helpful along the way. Mrs. Leslie will love hearing you describe her as the sweetest—she truly is.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Corliss Badeaux
July 23, 2026
5
out of
5
rating by Corliss Badeaux
"Staff is knowledgeable, efficient, prompt, and very patient. Their care for their clients makes business with them a pleasure."
We responded:
"Thank you for the great feedback! We love hearing that you experienced our team as knowledgeable, efficient, prompt, and patient. Taking care of our clients is the whole point—so it means a lot that it felt like a pleasure to work with us.
Warm Regards,
Shayne and Team
#StateFarmShayne"
Jana' Taylor
July 23, 2026
5
out of
5
rating by Jana' Taylor
"Kylie was so wonderful throughout the entire process! I would recommend this office to anyone"
We responded:
"Thank you so much for the thoughtful review! We’re glad you felt supported throughout the process and that you could count on our team to be thorough, responsive, and patient.
Warm Regards,
Shayne and Team
#StateFarmShayne
"